Tess is an IT Service Development Manager with extensive experience in the development and delivery of new service models in support of major transformation projects. Tess has managed complex IT Service Management Operations, enabling her to use real world experience in the development of IT Service Management processes and procedures, team structures, and SLA performance management. Organised and with an eye for detail, Tess is passionate about quality and the delivery of pragmatic service organisation solutions. Tess supports Kidcare International in an administrative capacity and gives invaluable support to the main office of the administration of the school.
Teresa O’ Connor
